CMSWire's Modern Customer Service channel addresses the key challenges facing today's CX-focused customer service leaders, as they navigate ever evolving customer demands, complex regulatory ...

ASUSTeK Computer, Inc. (Asus) is a Taiwanese multinational computer hardware and electronics company principally engaged in the manufacture and distribution of computers, communication products ...

A peek inside OpenAI's books shows a company losing money fast and coming up with novel profitability calculations. Is it ...

What is a CDP? Customer data platforms are a core piece of the digital customer experience stack that integrate and organize customer data, manage customer profiles and in some cases provide ...

Hyper-personalization is ushering in a new era of customer intimacy with experiences that are uniquely tailored for each individual customer. Whether through individualized messaging, curated ...

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience and digital experience professionals. Today our community consists of ...

Welcome to CMSWire’s dedicated channel to AI in Customer Experience. Here, you’ll find the latest news, insights and trends shaping the fusion of artificial intelligence with customer service ...

CMSWire's Editorial Calendar provides our community with a view into our editorial priorities for the year. Note that each month has two focus areas, and while we strive for perfect advance ...

Holly has been the Managing Director of the MACH Alliance since September 2022. The Alliance is a not-for-profit industry body that advocates for open and best-of-breed enterprise technology ...

Expanded AI tooling makes it easier to create, organize, and find digital content, accelerating speed to market and boosting content ROI BOSTON, Oct.

Freshworks Inc. (NASDAQ: FRSH), the provider of people-first AI service software, today announced Freddy AI Agent – a new generation of easy-to-deploy and use autonomous service ...