International Control Room Week runs from 21st to 27th October and aims to recognise and raise awareness of the vital role ...

147 Media Ltd is media publishing company based just outside of the University City of Cambridge and was launched in October 1999 to publish contact-centres; originally in printed format we ...

Despite overwhelming hype, Jabra research shows more than three-quarters of UK office workers don’t use AI - contact centre ...

Product availability and shipment concerns prompt UK shoppers to prioritise human-enabled CX this Golden Quarter, finds new ...

People’s Partnership enhances customer experience with IPI  - People’s Pension moves to the cloud to boost resilience contact ...

Unveiled: What are Contact Centres Doing Right Now? Joe O'Brien, Head of Communications at Sabio Group, discusses ...