CMSWire's Modern Customer Service channel addresses the key challenges facing today's CX-focused customer service leaders, as they navigate ever evolving customer demands, complex regulatory ...

A peek inside OpenAI's books shows a company losing money fast and coming up with novel profitability calculations. Is it ...

Holly has been the Managing Director of the MACH Alliance since September 2022. The Alliance is a not-for-profit industry body that advocates for open and best-of-breed enterprise technology ...

Expanded AI tooling makes it easier to create, organize, and find digital content, accelerating speed to market and boosting content ROI BOSTON, Oct.

Freshworks Inc. (NASDAQ: FRSH), the provider of people-first AI service software, today announced Freddy AI Agent – a new generation of easy-to-deploy and use autonomous service ...

These days, the rate of change is often more than a legacy CMS can handle. Composable technology is the solution.

AI marketing technology improves customer experiences by harnessing data more effectively, helping organizations achieve ...

New Conversational Agents Listen to Feedback in Real-Time and Solicit 2.4x More Actionable Responses on Average SALT LAKE CITY--(BUSINESS WIRE)--InMoment®, the leading provider of Experience ...